P. Akhsa Nabila, Tran., “Pengaruh Customer Relationship Management dan Citra Merek terhadap Kepuasan Konsumen dan Loyalitas Pelanggan Ekspor Laut”, Pendidikan, Kesehatan dan Manajemen, vol. 1, no. 1, pp. 20–29, Oct. 2022, Accessed: May 02, 2026. [Online]. Available: https://nusantaramadanijurnal.org/index.php/jnm/article/view/9