Pengaruh Customer Relationship Management dan Citra Merek terhadap Kepuasan Konsumen dan Loyalitas Pelanggan Ekspor Laut. Jurnal Nusantara Madani, Tangerang, Indonesia, v. 1, n. 1, p. 20–29, 2022. Disponível em: https://nusantaramadanijurnal.org/index.php/jnm/article/view/9. Acesso em: 2 may. 2026.